About Us

Who We Are

North Shore Regional 911 Center (also known as the North Shore 911 Wireless Center and the North Shore Regional Emergency Communications Center, or NSR911) is located in Middleton, Massachusetts.  NSRECC is a dual Public Safety Answering Point (PSAP, or operation that answers and directs 911 calls and requests for emergency assistance).  The center is a component of the State 911 Department and was formed as a collaborative effort with the communities it serves.

Wireless PSAP

As a wireless PSAP, we answer and direct approximately 500,000 wireless 9-1-1 calls for a population of about 1.8 million residents originating in Essex County, most of Middlesex County, and parts of Suffolk County up to Boston.

Regional Emergency Communications Center PSAP

On the regional side, we answer and fully process 9-1-1 calls for emergency assistance for five communities (Amesbury, Essex, Middleton, Topsfield, and Wenham, Massachusetts).  This includes radio dispatching units for police, fire, and EMS (emergency medical services) for these communities.  We also receive, direct, and otherwise process related nonemergency calls for these communities.

We invite you to explore our website and learn more about our organization and the services we provide or Contact Us for more information.

Our Mission

The mission of the North Shore Regional 911 Center is to serve as the communications link between all of our member community’s citizens and their public safety agencies.

Our Vision

Our vision is to exceed national standards and best practices by providing high-tech up to date 9-1-1 services in the most fiscally reasonable method.

Our Values

  • Caring

  • Supporting

  • Innovating

  • Serving

Our Employees


Our Employees are Qualified. All telecommunicators (T/Cs) at the NSR911 undergo extensive classroom training to include the following:


  • Basic Telecommunicator Course (40 hours)

  • Basic Fire Service Communications Course (24 hours)

  • 9-1-1 Equipment Class (16 hours)

  • Emergency Medical Dispatch Training (24 hours)

  • CPR & AED Training (8 hours)

  • Incident Command System (ICS) 100 & 700 (8 hours)

  • Criminal Justice Information Systems (CJIS) Training (8 hours)

  • Commonwealth of Massachusetts – Ethics Training (2 hours)

  • Seabrook, NH – Nuclear Power Plant Emergency Planning Zone Training (4 hours)


Each T/C performs “Ride Alongs” with member police and fire departments to learn each community.


Additionally, T/Cs undergo several weeks of on-the-job (OJT) training.