Contact Us

Emergency:

In an emergency, dial "9-1-1" from a landline or wireless phone.

24/7 Operations Center:

(978) 646-8402

nsrc-recc911@mass.gov

Administrative Offices & General Inquiries:

(978) 801-4911

Records Office (Public Records Requests):

911recordings.RAO@mass.gov

Community Events:

From time to time, the NSR911 hosts community events where public access is available but subject to security measures.  We encourage you to watch our website for these events for an opportunity to visit our center.

Partner Agencies:

The NSR911 hosts partner agency visits for information sharing and educational opportunities.  Please reach out if you or your agency is interested.

North Shore Regional 911 Center

18 Manning Ave.

Middleton, MA 01949

The facility is located next to the Essex County Sheriff's Department Headquarters and Jail. Public access is restricted, so we encourage you to contact us by email or phone.