In an emergency, dial "9-1-1" from a landline or wireless phone.
24/7 Operations Center:
Administrative Offices & General Inquiries:
Records Office (Public Records Requests):
From time to time, the NSR911 hosts community events where public access is available but subject to security measures. We encourage you to watch our website for these events for an opportunity to visit our center.
The NSR911 hosts partner agency visits for information sharing and educational opportunities. Please reach out if you or your agency is interested.
North Shore Regional 911 Center
18 Manning Ave.
Middleton, MA 01949
The facility is located next to the Essex County Sheriff's Department Headquarters and Jail. Public access is restricted, so we encourage you to contact us by email or phone.