Request a disability indicator (Landline Telephone Service Subscribers Only)
If you have a disability and landline telephone service, you may qualify to have a unique code appear during 911 calls to indicate to emergency services that you may require special assistance.
The Massachusetts Disability Indicator Program offers a free, voluntary service that alerts 9-1-1 personnel that an individual with a disability lives in the home and may have unique safety, communications or other needs in case of an emergency. This service was developed in consultation with organizations representing the mobility, hearing, speech and sight impaired communities. This service is available for landline telephone service subscribers only. It is necessary to request the service through completion of the Disability Indicator Form.
When 9-1-1 is dialed from a landline telephone, the 9-1-1 system automatically displays the caller’s name, address, and telephone number on the call taker’s screen. The information provided on the Disability Indicator Form enables a special code to appear on the call taker’s screen that alerts the call taker that a person residing at that address may require special assistance during an emergency. The information provided will only appear on the call taker’s screen when a 9-1-1 call originates from the address on the form.
How to Request:
It is necessary to submit the Disability Indicator Form to the 9-1-1 Municipal Coordinator in order to assist public safety personnel in responding to an emergency at the address listed on the form. If the Disability Indicator Form is not completed properly, the information will not be entered into the 9-1-1 system.
This is a standardized form created to encourage participation from all persons with disabilities. There is an extensive range of disabilities and medical conditions. The disability indicator categories listed on the Disability Indicator Form may be considered too broad for some when considering the extensive range of disabilities. However, the information requested on the Disability Indicator Form is intended to remain sensitive to those who may not wish to provide detailed information.
Once the Disability Indicator Form is submitted to the 911 Municipal Coordinator, the 911 Municipal Coordinator signs and submits the form to the 9-1-1 service provider for entry into the 9-1-1 location database. The 911 Municipal Coordinator retains the original form for its records and for use with annual verification of the database.
The information provided for input into the 9-1-1 system will remain until a change is requested or until a request is made to have the information removed. It is necessary to notify the 9-1-1 Municipal coordinator when there is a change in the information on the form. When there is a change, it is necessary to complete a new form and send it to the 9-1-1 Municipal Coordinator.
*PLEASE NOTE: IT IS IMPORTANT TO SUBMIT A NEW DISABILITY INDICATOR FORM UPON CHANGE OF SERVICE PROVIDER, TELEPHONE NUMBER, OR ADDRESS, OR TO ADD OR DELETE A DISABILITY, OR TO ADD A NEW RESIDENT WITH DISABILITY*