The Massachusetts Public Records Law, found at Chapter 66, Section 10 of the Massachusetts General Laws, applies to records made or received by a Massachusetts governmental entity. Unless the requested records fall under an exemption to the Law, the responsive documents must be made available to the requester. A list of exemptions may be found at Chapter 4, Section 7(26) of the Massachusetts General Laws.
While requests for records may be made verbally, in person, it is preferable to make the request in writing to reduce confusion. A copy of the written request is required to file an appeal with the Supervisor of Records. Anyone may request records directly from the records custodian. The Law does not require any specific format for making a request, but the form below is helpful.
Submitting a Records Request
Please complete the appropriate records request form from the right side of this page and e-mail it to .
Frequently Asked Questions
How do I request a call?
Calls should be requested using the appropriate records request form. Police Departments, Fire Departments, and the District Attorney's office should use the "Official" form. All others should use the "Public" form.
How long will it take to process my request?
The ECRECC typically processes all requests within ten (10) business days. The ECRECC will notify you if it will take more than ten (10) days to process. If your request is urgent, we request that you contact us and indicate this is an emergency request.
What information does the request need to include?
The request should be filled out with as much information as you can possibly provide. The date of occurrence, approximate time, approximate location, and nature of the call are necessary for us to process your request. Without these key pieces of information, it can be extremely difficult, if not impossible to locate the call. If you know the telephone number of the caller, this will further assist us in locating the call.
What is the ECRECC’s coverage area?
We handle all 911 wireless calls for Essex County, half of Middlesex County, and all of Suffolk County (excluding Boston). However, due to call routing based on current technological limitations, it is possible for us to occasionally receive calls from beyond our service area. Likewise, it is possible for other agencies to occasionally receive calls for our service area. Please see the attached map detailing our service area.
I’ve received a recording from the ECRECC, but why didn’t you send the entire call?
If you are requesting a 911 wireless call that our agency processed and transferred, the ECRECC would only have its portion of the call. The remained of the call would need to be requested from the agency that the call was transferred to. This is not applicable to our member communities (Amesbury, Essex, Middleton, Topsfield, or Wenham).
I need additional information on a call the ECRECC sent me.
Under certain circumstances, the ECRECC may be able to provide the telephone number of the calling party, the name of the telecommunicator who answered the call, a copy of the call log, etc. This information may be restricted in certain circumstances absent a subpoena or other court order. If this applies to your request we will notify you and indicate the reason(s) we can’t release the information.